What do you need help with?

Welcome to Envigeek Web Services! We are here to assist you.

New Customer?

Looking for a live demo, have questions about our solutions and pricing details?

Existing Customers

Project / Deployment

Contact your project manager to get updates on your project progress. If you not sure who, contact us.

Technical Support

To ensure proper record of your case, please email us to support@envigeek.com or complete the support request form below.

Billing / Finance

For any billing-related enquiries, please contact your account manager or send us an email to contact@envigeek.com

Support Guidelines

How do I get customer support?

If you an existing customer, send us an email to support@envigeek.com or complete the support request form on this page.

If you a new customer, contact us to get your account manager complete your onboarding process.

What information do I need to provide for support request?

We need to know either you are requesting for a change, or encountered a problem. The following details are essentials to immediately know your case:


  • Who is affected? – Only you, several users, or everyone.
  • Sending support request on behalf of other user? – Provide us their details such as username or email address
  • Where did you encounter this issues? – Link and/or screenshots helps a lot
  • What did you do before the problem occurred?
  • When you saw this issue happened the first time?
  • Need to change something? – Send us the changes as attachments

How do I send large files to support team?

You can use any online file-sharing services that you are comfortable using.

If you already using our Digital Workspace subscription, you can share your WebDocuments / FileSync to our support team’s email address support@envigeek.com

If online file-sharing is new to you, try WeTransfer or Dropbox.

What other ways I can request support?

In same cases usually on simpler enquiries, our social media team may be able to quickly answer your questions. Reach out to us via the following links:


Can I call to get support instead?

If your organisation subscribed to our Priority service plan or a customised service level agreement, please call your dedicated support channel.

Sending us an email or form submission ensures that we able to collect most, if not all the needed information to assist you. In this way, most of the support request we able to resolve in the first reply.

How long does it take for the support team to respond?

We are committed to provide 8 business hours response time to our customers. Response time is the time between our acknowledgement of the case and time of the report is logged to us via email or support helpdesk portal. Customer will be advised of the resolution period for each case if it is possible to determine.


On-time resolution


Resolved in first's reply

Average response hours